Submit deposit proof
Report a transfer already made.
Available options depend on your country, account and enabled services. Amounts shown are examples.
Quoted labels match HPay screens. Controls still displayed in French in the app keep that wording in this guide.
Open the right screen
Inside « Deposit », tap « Upload my proof ». Select « Account to credit » and « How did you transfer? ».
Look for: « Account to credit » · « How did you transfer? ». Scroll inside this window. The transaction reference and submit button are below the photographed portion.
Real HPay screen · Demonstration dataFill in the fields
Enter « Amount transferred », « Currency transferred », the receipt and « Transaction number ». Scroll inside the window to « Send my proof », below the photographed portion.
The lower part of the form shows the transaction reference, comment and « Send my proof ». Attach your own proof and complete the required fields before sending.
- Send my proof
The numbers identify controls to find in your app. Enlarge the image to view the original screenshot.
Follow the request
Open « My deposits » in the menu to follow your request. Submitting proof does not mean the account has already been credited.
The demo account has no entries in this list.
Real HPay screen · Demonstration dataNeed help with a step?
I sent my proof, but my balance has not changed.
Submitting proof does not mean the deposit has been approved. Check « My deposits », then contact « Support » with the transaction reference if needed. Avoid submitting the same proof several times.
One more step, with confidence.
Your progress is saved only on this device.