P2P deposits & withdrawals

Track a P2P transaction

Understand its status and find the chat.

3 steps At your own pace

Available options depend on your country, account and enabled services. Amounts shown are examples.

Quoted labels match HPay screens. Controls still displayed in French in the app keep that wording in this guide.

Open the right screen

Open ⁨« My P2P transactions »⁩ in the menu, then select the relevant request.

**Screenshot 01**
This example shows a completed deposit. Controls for a pending operation differ.
Real HPay screen · Demonstration data

View the details

Check its reference, amount and status. ⁨« Conversation »⁩ is the discussion for this operation; its text field is ⁨« Your message… »⁩.

**Screenshot 02**
Look for: ⁨« Conversation »⁩. This example shows a completed deposit. Controls for a pending operation differ.
Real HPay screen · Demonstration data

Reply

For a problem, use ⁨« Report a problem »⁩ if the transaction status allows it, or contact ⁨« Support »⁩ with the reference. Confirmation controls depend on your role and the current status.

One more step, with confidence.

Your progress is saved only on this device.

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