HPayThe HPay guide
P2P deposits & withdrawals

Use the P2P agent workspace

Understand applications and handling requests.

3 steps At your own pace

Available options depend on your country, account and enabled services. Amounts shown are examples.

Quoted labels match HPay screens. Controls still displayed in French in the app keep that wording in this guide.

01

Create the request

Open ⁨« P2P agent »⁩. If eligible, enter your city and tap ⁨« Submit my application »⁩. Wait for approval.

Screenshot 01

Look for: ⁨« Submit my application »⁩. The demo character meets application requirements. Entering a city and submitting the form does not mean approval.

Real HPay screen · Demonstration data
02

Configure methods

Once active, open ⁨« Availability and payment methods »⁩. Set your availability, tap ⁨« Save »⁩ and configure payment methods with ⁨« Add a payment method »⁩.

Screenshot 02

Look for: ⁨« Save »⁩ · ⁨« Add a payment method »⁩. Availability is set at the top; payment methods are configured in the following sections.

Real HPay screen · Demonstration data
03

Take a request

In the agent workspace, use ⁨« Take this request »⁩ for an available compatible request. For a deposit you receive the client’s money; for a withdrawal you send it. The screenshot shows no available request.

Screenshot 03

Look for: ⁨« Availability and payment methods »⁩. The agent is active, but no requests are available in this example.

Real HPay screen · Demonstration data

One more step, with confidence.

Your progress is saved only on this device.