Forgotten password
Recover access to your account.
Quoted labels match HPay screens. Controls still displayed in French in the app keep that wording in this guide.
01
Open the right screen
On the sign-in page, tap « Reset Password ». The illustrated window asks for « Phone » and « Adresse courriel »: use the details already linked to your account.
Look for: « Phone » · « Adresse courriel » · « Reset ». The form is empty: enter the details of your own account.
Real HPay screen · Demonstration data
02
Check before confirming
Tap « Reset » and follow the verification sent for your account. Do not enter a new email address here.
03
Change the password
After verification, sign in with the temporary password received. Then open « Security » in the menu to set your own password.
One more step, with confidence.
Your progress is saved only on this device.